Govt to launch number ‘1955’ for call drops

Government is planning to start soon a toll free number 1955 for taking feedback of telecom subscribers on call drops. “Short code 1955 has been allotted for IVRS system on call drop,” an official source said. Provisioning of this number will be mandatory for telecom operators and should be accessible for local and STD calling.

As per a letter by the Department of Telecom to operators in last week of November the ‘1955’ number “is for the outbound calls to the subscribers, the IVRS system will have to present a pre-defined CLI (caller line identification) to the subscribers, through short code ‘1955’.”

State-run telecom firm MTNL has been directed to configure this short code. Telecom operators have been directed not to charge any integration, maintenance, operational fee from MTNL. 

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